Clearview National May 2017 - Issue 186 - Page 144

INSTALLERSUPPORT MEET THE CONSUMOS – HERE TO HELP YOU WIN MORE BUSINESS Is it a bird? Is it a plane? No, it’s the consumos. Get a competitive edge with new knowledge hub » » THE FENSA KNOWLEDGE Hub (FKH) is a new, revolutionary web- based management and marketing tool. It processes all the information installers input during the notification process on the FENSA website – and offers it to them as easy to understand, informative data, much of which is graphically presented. It is available for free to FENSA members only. FENSA installers will be able to evaluate their performance and prices against the market average, identify sales and marketing opportunities, view their inspection history, compare performance over the previous year and much more besides. All the knowledge held on the FKH comes from the notification process, so is information already supplied by FENSA installers. This is then combined with local government information on population, housing stock etc. Each installer will be able to see only their company specific data – and will not be able to view any other installers’ information. But, installers will be able to view industry aggregated data by Local Authority area or nationally. Jon Vanstone, FENSA director, commented: “The FENSA Knowledge Hub will provide a vital insight for our members.” The FENSA Knowledge Hub went live on 4th April. The FENSA Knowledge Hub will be demonstrated at the FIT Show on the FENSA Stand (No 30, Hall 8). 144 » MAY 2017 » CL EARVI E W- UK . C O M » » SUMO YUKI, HIS WIFE AKIKO AND their new dog are on a mission to help raise standards across the industry and reinforce the message that as a member of the CPA, installers will win more new business due to consumers trusting the brand. Jeremy Brett, director at the CPA comments: “As the family grows we needed a collective name for our mascots. We settled on the consumos and hope that installers will love them as much as we do. “We are also asking installers to name the latest addition to the family, so get in touch with your suggestions.” Yuki and Akiko were launched as part of the CPA’s popular Together Stronger campaign, which brought a 25% increase in CPA membership over nine months and a 400% increase in enquiries. CPA Consumos Now, with Akita joining too, the consumos are looking to recruit even more new members to the CPA family. ‘a serious message’ Jeremy comments: “There is a serious message behind the campaign that we are doing everything we can to raise standards in the industry and make it easier for both consumers and installers.” Please call 01462 850064 or visit Introduce a friend offer » » JASON CLEMMIT, CERTASS Managing Director says, “Over the last few months we have been asking new members joining us the reasons they picked Certass and where they heard about us. The top reason why new members joined was for our customer service levels and our friendly, helpful staff. “Of course, all the other aspects of Certass membership such as designing the product around our customers, the way we structure our fees and the simple to use ‘mobile first’ IT platforms are important. But, these stem from our single overriding principle of delivering the best customer service we can. “So, after hearing this it should be no surprise that the biggest source of our new business leads is our existing customer base and partner programs. We thought it’s about time we said thank you in helping us grow to be an award-winning certification body. ‘thank you in helping us grow to be an award- winning certification body’ “From May 2017, where a new company joins Certass and they are introduced by an existing member or partner, we will give both parties a £25 shopping voucher. We will be notifying all our existing members via the members’ area how to start receiving vouchers shortly.”