INSTALLERSUPPORT
What should you be looking for in your IBG supplier ?
»»
IN AN EXCLUSIVE ARTICLE FOR Clearview magazine , Jeremy Brett , Managing Director of the Consumer Protection Association , talks about the benefits of Insurance Backed Guarantees and explains why more and more installers are choosing the CPA as their provider …
Often tradespeople are requested to provide an Insurance Backed Guarantee with installations or home improvement projects ; but how do you find the right provider for you ?
Here at the CPA , we have experienced an influx of new members over the past few months . We have also seen a spike in enquiries from homeowners looking to find trusted and accredited installers to carry out a variety of home improvement projects .
Feedback from our members shows that being the recognised industry name for IBGs and Deposit Protection ; together with our added-value services are two important factors in our members choosing us over other providers .
RAISING INDUSTRY STANDARDS
The CPA works tirelessly to raise standards across the industry , helping to protect good home improvement companies and promote best practice across the industry .
IBGs are a useful protection for both you and your customers , in the unlikely event of your company ceasing to trade due to liquidation or bankruptcy . IBGs raise a customer ’ s confidence , as they know that they are protected should your business close .
Deposit Protection is also recommended to homeowners . This ensures that if a company cease to trade , the homeowner doesn ’ t risk losing the money they pay upfront , giving them peace of mind that their investment is safe .
Jeremy Brett , Managing Director
A RECOGNISED AND TRUSTED BRAND
With so many companies offering IBGs and deposit protection it can be easy to use the provider that offers the cheapest option .
But this can end up not benefitting the installer in the long-run as they may not get the level of service and support they require and won ’ t get any added value support .
For example , can your provider give you IBGs that protect the home improvement for up to twenty years – which is much longer than the industry average .
Not only that but there have been many ‘ fly-by-night ’ IBG providers that have entered the market but don ’ t always have the experience and knowledge required , for what is sometimes a complicated process – requiring in-depth knowledge of the insurance sector and the mediation of disputes .
We ’ ve been operating in the industry for more than 20 years and are widely recognised by consumers as a trusted resource for finding accredited and vetted installers .
RECENT SURVEY
It is also important when selecting an IBG supplier , to consider the reputation it has with homeowners ; as consumers are more likely to buy from a company that has a strong reputation .
Interestingly , a recent survey showed that 70 % of consumers believe that CPA members provide the most protection , making our members far more likely to win business over non-members .
ADDED-VALUE SERVICE
Feedback from our members also reveals that they like the fact we give them added value products such as quarterly reports that help them improve business performance , as well as finance options and marketing support .
For the quarterly assessment reports ; every time an installer registers an IBG , once the job is completed the consumer is sent a questionnaire to fill out , asking a series of questions about the installer ’ s work and approach .
The data is then collated by the CPA and sent to the installer in the form of a quarterly report , helping them to identify areas of service for improvement and increase best practice .
Ultimately – it comes down to the question of do you want to buy IBGs and deposit protection from a company that will help you to grow your business and win more customers ; or one that may cost you less in the short-term but not add value to your business ?
For more information , please call 01462 850064 or visit www . thecpa . co . uk
CLEARVIEW-UK . COM » MAY 2017 » 143
INSTALLERSUPPORT
What should you be looking
for in your IBG supplier?
» » IN AN EXCLUSIVE ARTICLE FOR
Clearview magazine, Jeremy Brett, Managing
Director of the Consumer Protection
Association, talks about the benefits of
Insurance Backed Guarantees and explains
why more and more installers are choosing the
CPA as their provider…
Often tradespeople are requested to
provide an Insurance Backed Guarantee with
installations or home improvement projects; but
how do you find the right provider for you?
Here at the CPA, we have experienced
an influx of new members over the past few
months. We have also seen a spike in enquiries
from homeowners looking to find trusted and
accredited installers to carry out a variety of
home improvement projects.
Feedback from our members shows that
being the recognised industry name for
IBGs and Deposit Protection; together with
our added-value services are two important
factors in our members choosing us over other
providers.
RAISING INDUSTRY STANDARDS
The CPA works tirelessly to raise standards
across the industry, helping to protect good
home improvement companies and promote
best practice across the industry.
IBGs are a useful protection for both
you and your customers, in the unlikely
event of your company ceasing to trade due
to liquidation or bankruptcy. IBGs raise a
customer’s confidence, as they know that they
are protected should your business close.
Deposit Protection is also recommended to
homeowners. This ensures that if a company
cease to trade, the homeowner doesn’t risk
losing the money they pay upfront, giving them
peace of mind that their investment is safe.
Jeremy Brett, Managing Director
A RECOGNISED AND
TRUSTED BRAND
With so many companies offering IBGs and
deposit protection it can be easy to use the
provider that offers the cheapest option.
But this can end up not benefitting the
installer in the long-run as they may not get
the level of service and support they require
and won’t get any added value support.
For example, can your provider give you
IBGs that protect the home improvement for
up to twenty years – which is much longer
than the industry average.
Not only that but there have been many
‘fly-by-night’ IBG providers that have
entered the market but don’t always have the
experience and knowledge required, for what
is sometimes a complicated process – requiring
in-depth knowledge of the insurance sector
and the mediation of disputes.
We’ve been operating in the industry for
more than 20 years and are widely recognised
by consumers as a trusted resource for finding
accredited and vetted installers.
RECENT SURVEY
It is also important when selecting an IBG
supplier, to consider the reputation it has with
homeowners; as consumers are more likely
to buy from a company that has a strong
reputation.
Interestingly, a recent survey showed that
70% of consumers believe that CPA members
provide the most protection, making our
members far more likely to win business over
non-members.
ADDED-VALUE SERVICE
Feedback from our members also reveals that
they like the fact we give them added value
products such as quarterly reports that help
them improve business performance, as well as
finance options and marketing support.
For the quarterly assessment reports;
every time an installer registers an IBG, once
the job is completed the consumer is sent
a questionnaire to fill out, asking a series
of questions about the installer’s work and
approach.
The data is then collated by the CPA and
sent to the installer in the form of a quarterly
report, helping them to identify areas of service
for improvement and increase best practice.
Ultimately – it comes down to the question
of do you want to buy IBGs and deposit
protection from a c �\[�H]�[[[�B��ܛ��[�\��\�[�\��[��[�[ܙH�\��Y\��܈ۙH]X^H���[�H\��[�H�ܝ]\�B��]��Y�[YH�[�\��\�[�\���܈[ܙH[��ܛX][ۋX\�H�[B�M
��
L
�܈�\�]��˝X�K��˝Z�HH��HH�UH����H0��HVH�M�0��M