INDUSTRYNEWS
Customers First
»»The frameXpress
management team has once
again taken positive steps to
further strengthen customer
relations by instigating a
number of customer service
training days, which all staff
attended. In conjunction with
Angela Griffin, HR Manager at
frameXpress, The Professional
Development Training Company
from Birmingham staggered an
intensive training course for all
personnel over a week.
The workshops provided staff
with an opportunity to refresh
and further develop their
customer service skills, which
evaluated existing methods
and reviewed staff potential in
all relevant areas. Individual
strengths and weakness were
identified with an overall
purpose of further building
customer relations across the
company.
Managing Director, Mark
Westbrook comments, “We all
ISO Chemie’s ISO-TOP
FLEX-ADHESIVE XP enables
installers to complete window
installation faster even in wet
weather site conditions
have good and bad traits, and
sometimes it can be easy to
allow small habits to develop,
which are not necessarily
the best thing overall for a
company. Appraising staff and
acknowledging all aspects of
the job roles are important
things to consider when
gearing up to move a company
forward.
companies can claim a 44-year
reputation for quality and service
so when VEKA approved installer,
Charles Grosvenor Ltd, decided
to move into retail and launch its
first showroom, it was a natural
step to look for a fabricator with
the same track record.
The Redditch-based family
business had been manufa cturing
windows for three years, mainly
in support of its long-established
core function of loft conversions.
But when the decision came
»»Rapid and effective bonding
of window foils in wet weather site conditions
is provided by ISO Chemie’s ISO-TOP FLEXADHESIVE XP high performance adhesive.
Capable of bonding to wet surfaces and
even under water, it can be used to securely fix
in position a variety of ISO Chemie’s window
sealing foils including the ISO CONNECT
VARIO SD, XD and INSIDE FD, as well
as the more traditional range of EPDM
products.
This enables window and facade installers
to secure the foils in place even if the receiving
walls are wet, providing beneficial time and
cost savings during the installation process as
to develop the window retail
side and open a showroom, the
company turned to Glazerite
Windows Ltd because of its allround package of products and
support, as Manager Jim Adcock
explains:
‘we knew we could
depend on them’
“We already had experience of
Glazerite through a few products
we had bought in so we knew we
10 » M AY 2015 » CL EARVI E W- UK . C O M
Call 01952 581100 or visit
www.frameXpress.co.uk
NEVER MIND THE WEATHER
there is no need to wait for walls to dry out
after a rain shower or during winter, when
condensation is a problem on metal frame
buildings.
Applied by hand using a sealant gun, ISOTOP FLEX-ADHESIVE XP is a cost effective,
soft elastic solvent-free polymer solution that
dries upon application forming a skin within
10 minutes. It provides an airtight connection
between the foil and concrete, brick, stone,
plaster and anodised aluminium walls.
Product is supplied in a 600ml soft tube,
which can cover approximately 10 metres, and
is suitable for temperature ranges of -40°C to
+90°C.
GOING RETAIL WITH SUPPORT PACKAGE
»»Not many window
“Looking at the organisational
structure as well as the customer
process is important, particularly
when you have a number of
departments working alongside
each other. Interdepartmental
communication has to be smooth
and effective.”
could depend on them for the
kind of support we would need,
as well as the quality and range
of the products. We started to
see benefits from the showroom
as soon as it opened. As well as
getting a few walk-ins as expected,
we now have somewhere to show
our products directly to our
existing customers, including a
few new ones we had just quoted
for.”
Visit the website at
www.glazeritewindows.co.uk