Clearview National March 2017 - Issue 184 | Page 93

MACHINERY

Man vs machine ?

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WHEN IT COMES TO machinery companies , you ’ d think automation was the way forward . That may be the case for the machines themselves , but Avantek Machinery is keen to point out that there ’ s no replacement for people when it comes to delivering exceptional customer service , as Sales Director Nigel Bishop explains : “ When it comes to business relationships , it ’ s very clear to me that people still want to deal with people . That ’ s not only the case right from the start , from a sales perspective – but it ’ s important to keep an ongoing dialogue too . If anything should go wrong , there ’ s no substitute for the personal touch .
“ That ’ s why here at Avantek we ’ ve built our team of on-theroad service engineers to eight ; as soon as they ’ re needed they can respond . And as they ’ re all fulltime employees as well as expert engineers , we don ’ t need to use sub-contractors who may not be familiar with the machinery or our customer base .
“ We ’ re also investing in a huge stock of spares for the Urban , Wegoma and Supercut machinery we offer , so the parts are to hand whenever they ’ re needed .
“ All of this means a massive reduction in machine downtime when compared to using alternative suppliers and has been purely based on listening to customers and delivering exactly what they need .”
Nigel continues : “ Going the extra mile for customers is also why we ’ ve turned the old industry-wide system of ordering a new machine on its head .
Some of the expert team at Avantek Machinery
“ Instead of waiting up to 16 weeks for new machinery to be built and made to order from abroad , Avantek actually has a wide range of machinery in stock . This means if the machine you need is already in stock , we can supply it straight away , often within the same week if the transport can be arranged ! We ’ re official UK dealers for both the Urban and Wegoma ranges , and have a good range of both to choose from .
“ The huge financial backing of our parent company , Quanex Building Products , makes it possible to invest in both people and machinery , as well as being able to offer attractive payment options to our customers .”
www . avantekmachinery . co . uk
Investing in a new Kombimatec automatic routing machine de-skills the fabrication of doors and windows and improves efficiency . Finding new skilled staff can prove difficult and installing a Kombimatec machine to assist the existing workforce could be the best solution to increasing output and profits .
The new AMC308 ( Left ) and AMC602 ( Above ) can take care of all the routing , drilling , milling and slotting of extruded aluminium and PVC profiles completely automatically without the constant operator supervision . The profile can be machined on all 4 sides using various tools automatically changed via the in-built magazine . You can start with a base model and add features like connection to the office computer and bar code ID reading .
There are several sites where these cost effective machines can be seen in action or visit our website to watch video clips .
Call David today on 01582-562218 or email sales @ kombimatec . com for more information
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