Clearview National July 2015 - Issue 164 | Page 44
DOORS&WINDOWS
TRADESMEN UNSUNG
HEROES OF THE HOME
They often get a bad reputation, but the majority (90%)
of tradesmen will go above and beyond their actual
duties when it comes to keeping their customers happy.
»»A study into 500 tradesmen
revealed that many go that extra mile for the
people they work for, and almost a quarter
said they have taken a customer to hospital
when they’ve had an accident.
One in five have given first aid to a
customer, one in 12 have taken a pregnant
customer to the hospital when they’ve gone
into labour; an impressive one in 20 have
helped deliver a baby.
Three quarters have taken time out of their
busy schedules to spend one-to-one time with
customers they think might be lonely or in
need of some company, with one tradesperson
saying he has cooked Christmas dinner for a
customer before.
The research commissioned by Origin, a
British manufacturer of bespoke aluminium
bi-fold doors, windows and blinds, found
that many tradespeople are happy to do small
things for customers that can make a big
difference.
In fact, 40% of tradesmen help out with
DIY that is not part of the job they are doing,
the same number help customers by carrying
shopping for them and heavy items, while one
in ten have taken dogs for walks.
44 » JUL 2015 » CL EARVI E W- UK . C O M
Ben Brocklesby, Sales and Marketing
Director at Origin, said: “Tradesmen work in
one of the most versatile environments, ever
changing homes of the nation, and regularly
get insight into the lives of people within their
local communities.
“They are arguably in a great position of
power and responsibility, not only to improve
the environment in which we live, but caught
up in incidents in our lives where we may need
their assistance in more ways than one.”
A quarter will help customers use their
phone or computer and even help assemble
furniture. One in ten has helped fix a broken
down car or change a tyre.
And it’s not just in the home that many
help out, with a quarter even taking letters and
parcels to the post office, one in five popping
to the shop for customers and a similar
number running errands.
The study also revealed that two thirds of
tradesmen have observed an argument whilst
at a customer’s house, and around one in five
claim to have witnessed a ‘spooky event’ while
working at a customer’s house.
One in three have come across old or
dangerous work when carrying out a job,
Top ten ways a
tradesmen has gone
above and beyond
to help a customer:
1. Changed a light bulb
2. Fixed a squeaky door
3. Hung a picture
4. Help a customer understand
how to use their mobile
phone/computer
5. Taken a letter/parcel
to the post office
6. Assembled furniture
7. Popped to the shop
8. Made recommendations on
the property’s security
9. Run an errand
10. Helped fix a broken down car
and fixed it without mentioning it to the
customer.
Ben Brocklesby added: “It’s great to hear
that so many tradesmen are going that extra
mile to deliver not only what is required of
them, but exceeding customer expectations by
performing heroic acts - they truly are unsung
heroes of the home.”
For further information about the Origin
please visit www.origin-global.com or call
0808 168 5816