Clearview National January 2019 - Issue 206 | Page 43
PROUD SPONSOR OF DOORS & WINDOWS
DOORS&WINDOWS
Chris Hindley: Endurance’s New
Technical Services Manager
How many years have you been
working in the industry?
“I’ve been working in this industry a long
time, having up until recently worked for
Façade Glass Solutions for over 21 years.”
What is your role in the business?
“My role in the business will be to
provide technical support and product
training to the team. I’ll also be sourcing
new products and making improvements to
our products and processes. Alongside this,
I’ll be overseeing the service department
which includes a team of three service
engineers and two co-ordinators.”
What will your day-to-
day activities be?
“My time will be split. In the office I
will be evaluating new products to add
to our range, improving our standards
and processes and managing our team of
Aftersales Service Engineers. I’ll also be
performing regular technical production
audits to ensure that our production
techniques and processes remain industry
leading. Whilst out in the field I will
be providing technical training to our
customers and providing any technical
support they may require.”
How will your new appointment
help the Endurance
installer network?
“I’ve been fitting Endurance Doors for
nearly 15 years so there’s loads of helpful
tips I can offer and ‘quick wins’ that will
help them improve the standard and speed
of their installations. I understand that
time is money to our customers, so I’ll be
providing advice that will help minimise
the need for any remedial work following a
successful Endurance installation. I’ll also be
managing our Team of Aftersales Engineers,
so that when problems do happen, we can
react quickly and efficiently.”
What made you want to join
the team at Endurance?
“I’ve seen the product develop to offer a
quality that is simply unmatched; and wanted
to help take that even further through my own
experience.”
What are your first impressions
of the business?
“Honestly, I’m impressed at the size of
the business. I didn’t know Endurance had a
factory that spanned six acres. Also, it’s great
to see how dedicated everybody is to delivering
the Endurance product and making sure
customers and homeowners alike get the best
products and service.”
To find out more about Endurance Doors,
get in touch by calling 01652 659259 or by
emailing [email protected]
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