Clearview National January 2018 - Issue 194 - Page 43

DOORS&WINDOWS Production manager Matthew Le Masurier said: “The human element of our customer service team is going to grow, because people still buy from people. If a customer has, say, a change of delivery date, they want to talk to a human being. “Also, you can’t bottle the type of camaraderie we have in production. Workers are keenly aware of every detail on individual customer orders, right down to barcode numbers. Keeping that camaraderie, commitment and can-do mentality will be one of our biggest challenges in the future.” DOORS THAT PASS THE TESTS The DoorCo door offers a high level of security, with increased resistance to forced entry, and reinforced GRP skins as standard. It has passed the rigours of PAS 24 in line with Approved Document Q. Volume users looking for the most cost-effective solution or an alternative specification to meet individual requirements can order containers from the Korea facility. The UK distribution centre provides next day delivery on door blanks from stock and a four-day service on prepped doors with full options, including cassette and glass supply from RegaLead and ODL, as well as bespoke paint options from the in-house paint line. COLOURFUL FUTURE Next year, DOORCO will be developing again, bringing in a new IT system, a new door design, and new skills – developing its talented young employees. Skills, particularly with technology, is something at the top of Dan’s agenda. He said: “The technological skill available is one of the reasons we are in South Korea, but those skills are starting to disappear as young people leave for places like Canada – and there is increasing automation. Things like wages and health and safety regulations are much the same in Korea as here in the UK.” He is excited about plans for a new door design. “We want to give customers a ‘Rolls Royce,’ UK-made GRP door. Why can’t we make a GRP door with PVCu technology? It will be a bespoke door. We can all go down the cheap and cheerful route, but people who don’t invest in the product and make it better will fall by the wayside. “My name has to stand by the product as we have a 20-year guarantee. When we supply a door, it needs to be good enough to ‘fit and forget’.” Meanwhile, trends in doors continue to move on. Blues, earthy shades and greens will be bringing a more European, contemporary feeling to door styling for 2018, as demand turns to a more sophisticated palette. DOORCO’s investment in the Schubox system for efficient infrared (IR) drying and curing means that doors will dry in just 30 minutes compared with three hours. C L E A RV I E W-U K . C O M » J A N 2018 » 43