Clearview National January 2018 - Issue 194 - Page 35

G17 Awards Customer Care winner SUPPLIER OF THE YEAR » » MILA WAS NAMED THE Component Supplier of the Year at the G-17 Awards, in recognition of its outstanding work in tackling the industry- wide issue of hardware corrosion, and its decision to deliver a new programme of ‘Smart Hardware, Simple Guarantees’ to customers. Managing Director Richard Gyde collected the trophy on behalf of the whole team, which included sales, marketing, testing, supply chain and warehouse representatives, all key to Mila’s success in 2016/17. Speaking after the presentation, Richard said: “This is a hugely competitive category because it is open to ‘a fantastic endorsement’ suppliers from every sector of the industry. We’re obviously delighted to have won – it’s a fantastic endorsement of what we have achieved this year, and a massive well done to everyone at Mila.” This is the third time that Mila has won the Component Supplier of the Year award and the trophy now has pride of place at the company’s Daventry headquarters, alongside the awards from 2013 and 2011. » » GLASSOLUTIONS HAS won the ‘Customer Care’ category of the G17 awards for its commitment to quality customer care with the further development of its innovative and user-friendly e-commerce app. Arguably the only app of its kind in the UK supporting a national glass supply service, it has been successful in putting control in the hands of customers, allowing them to configure and order glass ‘on the go’, build a quote in their own time and choose the option of delivery to site, without the need to call into a GLASSOLUTIONS branch for any aspect of their order. The app has successfully helped customers work smarter, solve problems, and add real value to their own customers. Head of Customer Services at GLASSOLUTIONS Darren Dickinson, says: “Ease of use and adaptability are everything in the digital age, and that’s what we aim to provide with the app.” GLASSOLUTIONS has previously won G-Awards. In 2016 it won Commercial Project of the Year, in 2014 it was awarded Environmental Initiative of the Year, and it was crowned Glass Company of the Year in 2012. NEW PRODUCT OF THE YEAR » » DECEUNINCK’S HERITAGE FLUSH Sash, which forms part of the company’s Heritage Window Collection, has won the prestigious category of New Product of the Year at this year’s G-Awards. It’s not often we see something genuinely innovative in our market, but the Flush Sash from Deceuninck has delivered something new that provides fabricators and installers with a completely new sales opportunity. Rob McGlennon, Managing Director of Deceuninck UK comments: “We quickly identified the need for a strong product for the growing heritage sector and worked hard to design a product that suits every need in this field. Our Heritage Flush Sash comes with the option of fully welded or mechanical joints for a completely traditional and authentic look, also giving our customers a true USP over the competition. “In addition to designing the best- looking product for this sector, we have also been able to offer our Heritage Flush Sash customers the benefit of 26 colourways from stock. Again, for added authenticity we also offer 26 colourways in matching trims, cills and ancillaries. We have of course had to invest a significant amount of money to allow us to offer this amount of product from stock.” C L E A RV I E W-U K . C O M » J A N 2018 » 35