INDUSTRYNEWS
Industry qualifications increasing in importance
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IN CERTAIN INDUSTRIES , GAS AND electricity for example , we know that qualifications have been mandatory for many years and customers do recognise and expect it . “ Is the same finally starting to become the case in our own industry ?” asks GQA External Quality Advisor , Andy Carrington …
“ There is more and more evidence to show that consumers are increasingly starting to understand and value the importance of industry-related qualifications as a part of their process of choosing which installers to appoint to carry out work on their home ,” Andy says .
“ I recently carried out a live performance observation with a qualifications assessor and the assessor ’ s candidate who was working to update his current level of GQA qualification in support of his growing experience . The candidate was observed from start to finish , removing and then installing replacement sealed units into existing timber frames ,” explains Andy .
“ On completion of the work , and before leaving site , I asked the consumer how they had selected the most suitable installer to carry out the work in their home ?” he continues .
“ The customer was very quick to respond informing me that they had asked for the usual quotes from three installers and was impressed by the professionalism demonstrated by all , but the installer they chose won the work because he had a GQA sticker on his van stating that he held industry related qualifications .
“ The consumer did what you would expect , reverted to the internet and did some research , and , on satisfying himself as to the importance and the credibility of GQA qualifications , made his choice .
“ This is not the first example - practical qualifications are increasingly being asked for by consumers who want a third part endorsement of the installers they are going
to choose , and displaying this on your van is the perfect way to advertise the fact that you are qualified to do the job required ,” Andy concldues .
Could having a GQA industry relevant qualification work for you ?
www . gqaqualifications . com @ gqaquals # BigGreenQ
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