Clearview National February 2019 - Issue 207 | Page 73

INSTALLERSUPPORT
Engineering a better experience for aftersales
» » TO HIT THE GROUND
running in 2019, Endurance has
added two new Service Engineers
to the team. Stef Sizer and Ian
Longstaffe have been appointed
to improve customer service levels
at every point of the customer
journey: from placing an order
through to post installation. In
turn, this will help Endurance
customers to secure more happy
homeowners.
Both Stef and Ian will be
utilising over 20 years’ experience
to ensure the process runs as
smoothly as possible, offering their
expertise from differing roles. Stef
has previously been a Senior Service
Engineer, working at Glasssolutions
for many years. Over this time,
he fitted hundreds of Endurance
Doors and will be bringing his
product and installation knowledge
to the team.
Ian will also be complementing
the Endurance team with the
knowledge he has gained as
an employee of some of the
biggest names in the fenestration
industry, working as both a
Senior Installer and Senior Service
Engineer. He’ll be on hand to
ensure the Preferred Endurance
Installer Network gets the exact
support that it requires.
These two new additions will
be managed by Chris Hindley,
Endurance’s new Technical
Services Manager with over
21 years’ experience in the
industry. Upon joining, Stef Sizer
commented:
“I’m really excited to be
joining the team at Endurance.
Having fitted hundreds of
Endurance Doors in my previous
roles, I have a great knowledge
of the product itself, and for me,
there is no better composite door
on the current market.”
Alongside better customer
service, the addition of Ian and
Stef will also mean a reduced
waiting time for Endurance
customers requiring a service
call from Endurance engineers.
This means that they can move
on from the job more quickly
and focus on selling more and
growing their businesses. With
this in mind, Ian commented:
“Having previously worked as
a Senior Fitter, I am well aware
of all the common issues that
our customers might have. I’m
really looking forward to getting
stuck in and sharing some of
the tricks of the trade that will
help our Installer Network fit
our products to the highest of
standards.”
If you’re interested in becoming
an Endurance Preferred
Installer, call 01652 659 259
and ask to speak with the
Marketing Team.
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» » STRETCH-COMFORT
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C L E A RV I E W-U K . C O M » FE B 2019 » 73