Clearview National February 2018 - Issue 195 - Page 14

PROUD SPONSOR OF INDUSTRY NEWS INDUSTRYNEWS HUMBER DOOR RAISES £500 FOR DOVE HOUSE HOSPICE » » THE ‘HUMBER DOOR’, CREATED BY Hurst Plastics to celebrate Hull’s incredible year as ‘UK City of Culture 2017’, has helped raise vital funds for a local charity. The composite door, which features a dramatic image of the iconic Humber Bridge, recently sold for £500 in aid of Dove House Hospice. The unique Humber door, which was manufactured at Hurst Plastics’ dedicated factory in Hull, features a striking photograph of the famed 2,220-metre long suspension bridge. The image was reproduced on to the glazed panel of the door using Hurst Plastics’ unique digital printing technology. Offering one of the best performing composite doors in the market, Hurst Plastics is the only door manufacturer in the UK to offer digital printing direct on to glass. No longer confined to the standard glass designs which are widely offered on doors, installers can take a customer’s favourite photograph and reproduce it on to glass. This enables homeowners to create a truly personal entrance for their home. Fire stations embrace solar control glass » » LONDON FIRE BRIGADE has completed a PFI project to renovate and update nine fire stations with new state-of-the- art facilities that deliver excellent energy performance – thanks in part to glazing from Pilkington United Kingdom Limited. Under a £51.5m PFI project, the consortium Blue 3 worked with architect BDP to design the stations. A major part of this was delivering a comfortable year- round climate for crews while controlling on-going energy costs and meeting ambitious environmental-performance targets. The stations have all achieved an ‘Outstanding’ rating in the Building Research Establishment Environment Assessment Method (BREEAM), which assesses a building’s performance on areas including energy and water use, health and wellbeing and waste. Pilkington supplied 600 m2 of Pilkington Insulight™ Sun double-glazed units. These incorporate Pilkington Suncool™ 66/33, a solar control glass that reduces transmission of energy from the sun to just 33 per cent, while allowing 66 per cent transmission of daylight. This means that the amount of the sun’s energy entering the building is reduced, making the climate inside easier and cheaper to control, while still offering windows that provide bright, clear views in and out. Pilkington Suncool™ also has low-emissivity properties, which helps to reduce the heat escaping through the glazing externally. The glazing was installed by specialist building envelope contractor Paneltec Services. 14 » F EB 2018 » CL EARVI E W- UK . C O M The Hurst composite door is one of the best performing composite doors on the market and is guaranteed to provide the highest levels of security. WARM PRAISE FOR WARM EDGE EXPERTS A recent customer survey saw glowing praise for market-leading spacer bar manufacturers Edgetech. » » THE COVENTRY business routinely approaches a random selection of clients taken from all spending brackets and asks them a series of questions about their experiences dealing with Edgetech. The company analyses the responses using a measurement system called Net Promoter Score, a management tool used to gauge the loyalty of a firm’s customer relationships. By taking the percentage of customers that rated the business 9 or 10 out of 10, and subtracting the percentage of customers that rated it 6 out of 10 or under, Edgetech was able to arrive at its total Net Promoter Score. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter) with an NPS of +50 regarded as an excellent result. Throughout the year, Edgetech’s Net Promoter Score didn’t once drop below +50 and peaked at +88, an achievement the team is keen to maintain and build on. As well as measuring customers’ overall satisfaction with Edgetech, the survey also captures more detailed information about their relationship with the company.