Clearview National December 2015 - Issue 169 | Page 80
INSTALLERSUPPORT
Ensuring You Stay Ahead
Specialist software expert Giles Hayhurst has
spent the last 30 years has a software developer,
encouraging the industry to produce more professional
ways of presenting itself to homeowners.
»»Giles, founder of
Bradley Giles Limited and
the original developer and
owner behind the renowned
Windowlink software tells
Clearview how he utilises the
Windowlink system to offer
fabricators and installers their
own tailored software package to
suit their needs, taking advantages
of his vast industry knowledge
and expertise to give his clients
the additional personal support
they require to stay ahead in
today’s competitive market.
“I have worked with the
fenestration industry for the last
30 years, starting my career with
profile system supplier, Duraflex
and then going on to develop
and set up WindowLink in
1983. Two and a half years ago,
I decided to sell the business and
concentrate more on offering
clients a more bespoke and
personal offering.
“The Windowlink software
offers fabricators and installers
a way of presenting quotations
in a more professional, clear and
concise manner. It was designed
to be easy to use and complement
sales presentations to both trade
customers and homeowners.
“What is unique about Bradley
Giles Ltd is that we are able to
offer clients a more personal
consultancy service, identifying
their individual needs and
implementing their requirements
to suit their customers and
business needs.
“I maybe a little biased, but I do
believe Windowlink is one of the
best operating quotation systems
on offer to the fenestration
industry and allows us to offer
customers flexibility on their
needs. Being the originator of the
software also enables us to offer
the expertise and knowledge of
systems capabilities.”Giles adds.
Unlike other competitors’
systems, Windowlink is able to
offer a full and comprehensive
quotation which includes more
than just one of the clients
supplied products.
For example, should the
installer be buying in bi-fold
doors, windows, composite
doors from different suppliers
the software is able to pull in all
the products and their relevant
prices to produce an individual
quotation, personalised for the
customer.
‘By looking at each
and every client
individually, we
are able to review
their needs and the
way they want to
present themselves
to an end-user’
Giles continues: “We
deal with a multitude of
different clients, who maybe
manufacturing some products
and buying- in others -to
customers who do not
manufacture any products at
all. By looking at each and
every client individually, we are
able to review their needs and
the way they want to present
themselves to an end-user.
“The software, utilising
our expert knowledge, can be
designed bespoke, catering
for the requirements of their
business, and giving external and
internal staff the opportunity to
80 » dec 2015 » CL EARVI E W- UK . C O M
access the software and produce
a quotation instantaneously once
all the homeowner’s or trade
customer’s requirements are
identified.
Due to the extent of
Giles’ expertise and business
understanding of the selling and
quotation process, he is able to
offer customers an insight into
developing the system further,
to help record and track sales
quotations and enable businesses
to not only become more
professional in their presentation,
but also in the follow-up of their
quotations to convert into sales.
“We offer businesses the
opportunity to look at further
ways of using software to their
advantage and give ongoing
advice on recording, reviewing
and tracking quotations and
conversions.
“There are a large number
of methods to help businesses
become more efficient in
chasing up and converting their
quotations, and having helped
to support over hundreds of
companies throughout the
industry, we have the capability
and knowledge of knowing
exactly what is needed by the
clien