Clearview Midlands July 2014 - Issue 152 - Page 30

INDUSTRYNEWS EU CONSUMER RIGHTS DIRECTIVE - NOW IN FORCE The GGF has provided this information on the EU Consumer Rights Directive – now in force - and has also produced revised sets of Model Terms and Conditions for Members and non-members (see below). ‘every Company must have changed its contract of terms and conditions’ The incoming (EU) Consumer Rights Directive, which came into force on 13th June 2014, states that every Company must have changed its contract of terms and conditions by that date. To help companies cope with the new legislation, the Federation has now published revised Model Terms and Conditions of Contract, plus Guidance on implementation of the EU Consumer Rights Directive for both GGF Members and nonMembers. The EU Consumer Rights Directive (CRD), is entirely separate legislation from the Consumer Rights Bill which is now due to be implemented in Summer 2015. The Government signed up to the CRD more than three years ago. The Directive is being implemented via legislation known as The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The main issues are:• The cooling-off period for goods and services sold by distance or by off-premises selling will be harmonised across the EU to 14 days from date of delivery of the products • There are some important exemptions, one of which is for products “made to the consumer’s specification” – this will include such products as made-to-measure windows made to a consumer’s specific requirements; another is for urgent repairs and maintenance when a consumer invites a trader to their home • There is a long list of pre-contract information which must be provided to consumers before a contract is made, including advising cancellation rights and if a trader belongs to a code of conduct, for example the GGF Consumer Code of Good Practice. Failure to provide certain items will give a consumer a cooling-off period of up to 379 days, and the trader would be liable to a fine of up to £5,000 The GGF has advised its Members of these upcoming changes for over a year now, following meetings between the GGF with the Department of Business, Innovation and Skills (BIS) in 2012. GGF Members have voted to retain the current seven days coolingoff period from date of contract in the GGF Consumer Code of Good Practice in addition to the requirements of the new legislation. The GGF has produced a revised set of Model Terms and Conditions of Contract for its Members and also produced Guidance to the CRD specifically for the glazing, home improvements and renewable energy sector. These documents are now available via the Members area of the GGF website for Members to download free of charge. The GGF has also produced a revised set of Model Terms and Conditions for non-member companies which reflect changes necessary due to the implementation of the Directive. These Model Terms and the GGF’s Guidance to the CRD can be purchased by nonmembers at a combined cost of just £75. Any company wishing to buy the Model Terms and GGF Guidance on the CRD, should email with your details. Visit to find out more. CLEARVIEW PUBLISHING FORGES AHEAD WITH EXPANSION PROGRAMME Clearview Group Ltd, the South Yorkshire-based specialist publishing group, continues with its expansion programme with a move into offices close to the centre of Barnsley, and the appointment of additional sales staff. Sian Wilson, Suzanne Whyke, Kelly Boydell and Jadie Horne have recently joined the existing sales team to market a variety of products across Clearview’s portfolio of both print and online national and regional products. B2B titles cover the glass, glazing & allied industries sector, locksmith, auto locksmith & security industries, and agriculture. The group plans to launch or acquire further B2B titles and with this in mind, further sales recruitment is planned for this calendar year. 30 JUL 2014 It is also moving into the exhibitions arena in 2016 with its first event aimed at the locksmith and auto locksmith industry, Lockex, which will take place in September 2016. Director Steve Sidebottom commented: “We are delighted with progress since our acquisition, which took place during the recession when it was difficult to predict how business would respond. “In the past year, however, we have made significant progress on all our titles and have focussed on building up our B2B portfolio which is our core strength. We have also expanded into the exhibition arena – an exciting development for us and one which we believe will be well-received by the industry.” The Clearview team has a strong presence at trade shows across all the industries they represent, including The FIT Show at Telford in June this year, a major event which has attracted interest from the UK and beyond. To read more, visit