Clearview Midlands April 2014 - Issue 149 - Page 24

INDUSTRYNEWS GGF MEMBERS PUT FORWARD CONCERNS ON CONSUMER RIGHTS BILL The first joint GGF Conservatory Association and Window and Door meeting of 2014 on 30th January at Solihull, saw an important debate gather real momentum regarding the incoming Consumer Rights Bill – due to be enacted in Autumn 2014. At the meeting, Adam Gray and Laura Harbidge, Policy Leads for Goods and Services from BIS (Department of Business Innovation and Skills) presented the Bill’s contents and how the window, door and conservatory industry will be affected. The presentation was then followed by a Q&A session in which GGF Members were invited to put forward their concerns directly to the Government officials. Members raised several key issues and overall, felt that the Bill had not fully considered its various implications on the glazing industry. For example, the depreciation/ value (and use) of custom made windows once they have been removed as part of a refund has not been calculated; there is no chapter in the Bill for mixed contracts, only separate chapters each for goods and services which is confusing and leaves much of its content down to interpretation. www.ggf.org.uk CUSTOMER SERVICE QUESTIONNAIRE SPELLS SUCCESS FOR GLAZERITE Global plastics recycler fined after worker’s arm injury The results are in for Glazerite Windows Ld’s annual customer service questionnaire which measures satisfaction amongst customers, and with 38 questions all receiving an average rating between good and excellent it’s a positive endorsement for the nationwide trade manufacturer. Giving customers the opportunity to provide feedback on all areas of the business, everything from sales and administration to product quality and delivery were open for discussion. And customers were able to make suggestions about products they feel should be added to the Glazerite range. In response to the question: ‘Would you recommend Glazerite to another company?” 100% of respondents answered yes with comments such as, “Yes, but not in my area as I would not want our competitors offering such a quality product range.” One of the country’s largest plastic recycling plants, in north Nottinghamshire, has been fined after a worker suffered a broken arm when it became caught in machinery. 24 APR 2014 Glazerite Director, Jason Thompson, says: “Whilst it’s nice to receive positive feedback it is also crucial to highlight areas of improvement. We’ve listened to our cus tomers and any areas in need of improvement are being worked on as we speak.” One such area related to the training provided for Glazerite’s around-the-clock online ordering system. The company began regional training programs, the first at VEKA’s PLC. HQ on 19 March. www.glazeritewindows.co.uk ‘His sleeve got caught on a bolt protruding from the electric motor’ Worksop Magistrates’ Court was told on 14 February that MBA Polymers UK Ltd failed to take effective measures to prevent access to dangerous moving parts of the equipment at its premises on Sandy Lane, Worksop, on 2 May 2012. An investigation by the Health and Safety Executive established that the injured worker, a 23-year-old man from Costhorpe, Nottinghamshire, was working alone on a night shift in an area at the top of the factory when the incident happened. He was checking on an auger, a spiral which pushes materials through a metal tube, when his sleeve got caught on a bolt protruding from the electric motor driving the auger. This twisted his sleeve so severely it acted like a tourniquet and broke his arm. At the same time, the twisted clothing broke the motor driveshaft and the worker was able to cut himself free and call for help. He has not yet returned to work. MBA Polymers UK Ltd of Sandy Lane, Worksop, was fined £7,000 and ordered to pay £3,851 in costs after pleading guilty to single breaches of Section 2(1) of the Health and Safety at Work etc Act 1974 and Section 11(1) of the Provision and Use of Work Equipment Regulations 1998. To read more, visit www.clearview-uk.com