F E AT U R E
is essential to the success of
• Developing real-time operations any business. Satisfied employ-
reports for better staffing on the ees will work harder for the
AM dock
company and be more inclined
to stay.” That’s a quote that say
• Creating an extension for inter- it all about employee recog-
net browsers so customers can nition and it came from one
track packages faster
of the program’s participants,
As one participant, one of our
The executive team gave the go Help Desk Agents, Lamar Diallo .
to all four solutions and devel-
opment is currently under way. 3. Generating new and excit-
ing ideas to help our company
What Employee Engagement Can grow. If we had any doubt about
Do for Your Company
this, this program removed it. If
We are now expand- proved to us that great ideas, well
ing the program to the rest nurtured can and will improve a
of the organization. What we company.
learned about the process can
be useful for other companies.
1. Employment engagement pro-
grams can have three important
results Building an innovative
culture. By engaging employees
and allowing change to happen
from the bottom up, you can
expect adoption of new inno-
vations to l be better received.
2. Recognizing employee contri-
butions., “Employee satisfaction
17
In short, if you need a source
for great ideas, harness your
employees. They will offer inno-
vations that have the poten-
tial to make a significant differ-
ence in your company’s success.
Kirk Serjeantson is the Chief
Information Officer (CIO), the
Dicom Transportation Group.
Founded in 1968 as a courier
service with a single car and
driver, Dicom now serves cus-
tomers across a wide range of
industries and modes of trans-
portation. Our company operates
throughout North America, fulfill-
ing 75,000 shipments a day.
If you need a source for great
ideas, harness your employees.
They will offer innovations that
have the potential to make a significant
difference in your company’s success.
Customized Logistics and Delivery Association |
Summer 2017