City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 7
About Results
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Upon completion of data collection, the data were weighted by gender, age, and
district distribution to ensure an accurate representation of the City’s population. The
weighting scheme was adjusted for this wave, based on Arlington’s population shifts.
Weighted data was compared to the raw (unweighted) data to ensure that any data
shifts were not a result of the weighting.
For most ratings, residents rated Arlington or its services on a scale of “excellent,”
“good,” “fair,” or “poor.”
– “Don’t knows” have been excluded from percentages.
– Most charts summarize the top‐two‐box positive ratings (“excellent” or “good”).
One way to interpret ratings is as follows:
– 85%+ positive: Not a lot of room for improvement
– 60%‐84% positive: Some room for improvement
– Less than 60% positive: Much room for improvement
Rounding note: Periodically throughout the report, the sum of the answer
percentages of a single‐response question may not equal 100%. This is due to
numerical rounding.
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