City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 36

Ratings of City Staff
Strongly Agree
Previous Score
(Feb. 2017)
Somewhat Agree
Top‐2 Box
Top‐2 Box
I get the answers I need when I visit a
City facility 32% 34% 66% 71%
When I ask a City employee for
something, they either provide the
answer or find someone who can 30% 37% 67% 65%
I get answers I need when I call a City
facility
When I ask the same question from
different City employees, I get the same
answer
19%
0%
Copyright © 2018 Decision Analyst 
20%
64%
39%
24%
28%
40%
63%
47%
60%
48%
80%
100%
Question:     Q16b. Based on your impression or experience, how much would you agree or disagree with the following statements? (5‐point scale,                       
Strongly Agree to Strongly Disagree)
Base:             Total respondents, excluding “don’t know” (base varies)
36