City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 35

City‐Communication‐Channels Ratings
Used Communication Channel in the Past 12 Months
February 
February 
2017
2018
City Website
76%
74%
City TV Channels
26
26
Council Webcast
13
13
Excellent
Good
Top‐2 Box
City Website 16% 50%
City TV Channels 18% 47%
Council Webcast 20%
0%
Question: 
Copyright © 2018 Decision Analyst 
Base:
Statistical Note:
36%
Previous Score
(Feb. 2017)
Top‐2 Box
66%* 75%
64% 52%
56%
61%
20% 40% 60% 80% 100%
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you 
have used or visited in the past 12 months. (4‐point scale, Excellent to Poor)
Respondents who have used communication channels in the past 12 months, excluding “don’t know” (base varies)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
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