City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 27

Water Utilities Department Ratings
Excellent
Top‐2 Box
Overall Quality of Products
and Services 28%
Water Treatment Services 31%
Quality of Drinking Water 33%
52%
45%
20% 54%
Efficiency in Water Line
Repair 21% 50%
17%
0%
Questions: 
Copyright © 2018 Decision Analyst 
Base:
Statistical Note:
49%
50%
Top‐2 Box
81%* 86%
84% 85%
53%
Water Conservation Efforts
Speed in Completing
Water/Sewer Construction
Previous Score
(Feb. 2017)
Good
78%
77%
73%
75%
71%
74%
67%
68%
100%
Q14e. Overall, how do you rate the quality of products and services the Water Utilities Department provides? 
Q14c. Whether or not you’ve had direct contact with the Water Utilities Department, please provide your opinion on the following. 
(4‐point scale, Excellent to Poor)
Total respondents, excluding “don’t know” (varies by statement)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
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