City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 26

Water Utility Services
Contacted Water Utilities in Past 12 Months
February  2017
February  2018
55%
52%
Excellent
Good
Top‐2 Box
Previous Score
(Feb. 2017)
Top‐2 Box
79%
Quality of Services 36% 38% Timeliness of Services 36% 42% 78% 79%
Availability of Services 34% 44% 79% 82%
75%
0% 20% 40% 60% 80%100%
Copyright © 2018 Decision Analyst 
Questions:     Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact?
Q14b. Now, thinking about the water customer services that the City provides, please rate each of the following. (4‐point scale,                    
Excellent to Poor)
Base:               Respondents who have used water utility services in the past 12 months, excluding “don’t know” (base varies)
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