City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 24

City Library Services
Used Library Services in Past 12 Months
February  2017
February  2018
46%
50%
Excellent
Previous Score
(Feb. 2017)
Good
Top‐2 Box
Quality of Library
Services
52%
Library Facilities 46%
Availability of
Materials 43%
0%
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40%
42%
40%
Top‐2 Box
92% 89%
88% 89%
83%
81%
20% 40% 60% 80% 100%
Questions:     Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was the nature of the service?
Q13. Now, thinking about services that the City Library provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Base:               Respondents who have used City Library Services in the past 12 months, excluding “don’t know” (base varies)
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