City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 23

Parks and Recreation Facilities 
Used Parks and Recreation Facilities in Past 12 Months
February  2017
February  2018
74%
71%
Excellent
Previous Score
(Feb. 2017)
Good
Top‐2 Box Top‐2 Box
Overall Quality  of Parks 33% 52% 84% 85%
Quality/Appearance  of Facili ties and
Centers 32% 51% 83% 84%
Quality of Customer Service 31% 55% Programs/Classes 26% 54%
Range  of Activit ies 30% 48%
0%
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20%
40%
60%
86%
80%
78%
80%
84%
83%
83%
100%
Questions:     Q11e. If you have used a city park or facility over the past 12 months, what was the nature of the service?
Q12a. Now, thinking about the Arlington Parks and Recreation facilities, please rate each of the following. (4‐point scale, Excellent to Poor)
Base:               Respondents who have used city parks or facilities in the past 12 months, excluding “don’t know” (base varies)
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