City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 22

Ambulance/Emergency Medical Services
Used Ambulance/Emergency Medical Services in Past 12 Months
February  2017
February  2018
11%
10%
Excellent
Previous Score
(Feb. 2017)
Good
Top‐2 Box
Quality of Service
65%
Timeliness of Service
61%
0%
50%
Top‐2 Box
25% 90% 96%
31% 92% 94%
100%
Questions:     Q11ay. In the past 12 months, have you or anyone in your household used ambulance services or emergency medical services?
Q11b. Now, thinking about the ambulance services or emergency services that the City provides, please rate each of the following.                          
(4‐point scale, Excellent to Poor)
Base:               Respondents who have used Ambulance/Emergency Medical Services in the past 12 months, excluding “don’t know” (base varies)
Copyright © 2018 Decision Analyst 
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