City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 21
Police Services
Contacted the Police Department for Services in Past 12 Months
February 2017
February 2018
49%
43%*
Excellent
Previous Score
(Feb. 2017)
Good
Top‐2 Box
Quality of Service 36%
Timeliness of Service 38%
Overall Competence 40%
Behavior and Attitude of Officers
22%
0%
Copyright © 2018 Decision Analyst
Base:
Statistical Note:
26%
73%
64%
29%
43%
20%
40%
75%
73%
36%
44%
Community Education Services
Questions:
37%
Top‐2 Box
76%
79%
73%
75%
65%*
60%
80%
77%
100%
Q11c. If you have had contact with the Arlington Police Department over the past 12 months, what was the nature of the service?
Q11d. Now, thinking about police services that the City provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you
have used or visited in the past 12 months. (4‐point scale, Excellent to Poor)
Respondents who have used Police Services in the past 12 months, excluding “don’t know” (base varies)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
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