City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 5

Methodology

• An online survey was conducted among 988 Arlington residents older .

• Survey invitations were sent via mail and email to randomly sele Arlington residents . – Mailed invitations were postcards that asked residents to vis website . Decision Analyst managed the postcard printing and – Email invitations provided a direct link to the survey and wer

City .

– Only those residents who were invited to participate were gi the online survey . As a security measure , participants had to email addresses or personal passwords ( printed on the postc accessing the survey .

• Interviews were conducted between January 25 and February 20

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