City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 41

Most department services garnered positive overall ratings .
• Shifts in ratings were not significant ; however , Code Compliance receive less than positive ratings .

Key Findings : City Services

Most department services garnered positive overall ratings .

• Shifts in ratings were not significant ; however , Code Compliance receive less than positive ratings .

Quality Of Service
Top‐Two‐Box Rating
2016
2017
Overall City Of Arlington Departments
73 %
67 %
Fire Department Services
97 %
94 %
Police Services
78 %
75 %
Ambulance / Emergency / Medical Services
88 %
96 %
Parks and Recreation Facilities
89 %
85 %
City Library Services
92 %
89 %
Code Compliance
63 %
56 %
Water Utility Services
82 %
79 %
Water Utilities Department
83 %
86 %
Copyright © 2017 Decision Analyst