Electronic Bill‐Paying Service Quality of Recycling Services Quality of Garbage Collection

Dispatch Service ( 911 ) Emergency Management Service

Landfill Services Vital Statistics Services

Quality of Yard Waste / Debris Pickup Municipal Courts Services

Convention Center Platting Service Graffiti Removal Animal Services

Open Records Request Building Permits

Zoning Service Code Enforcement

Excellent 43 % 39 % 43 % 39 % 35 % 28 % 33 % 33 % 15 % 20 % 25 % 16 % 18 % 14 %

Good 42 % 85 % 45 % 84 % 41 % 84 % 39 % 78 % 41 % 76 % 47 % 75 % 42 % 75 % 39 % 72 % 53 % 68 % 48 % 68 % 39 % 64 % 47 % 63 % 42 % 60 % 45 % 59 %

Previous Score ( Feb . 2016 )

83 % 84 % 85 % 80 % 78 % 84 %* 78 % 77 % 68 % 70 % 62 % 62 % 60 % 58 % 51 % 57 % 50 %

Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following se have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor )

Base : Total respondents , excluding “ don ’ t know ” ( varies by statement )

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