City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 26

Water Utilities Department Ratings

Excellent Good
Previous Sc ( Feb . 201
Overall Quality of Products and Services
27 %
59 %
86 %
83 %
Water Treatment Services
32 %
53 %
85 %
83 %
Quality of Drinking Water
36 %
41 %
77 %
80 %
Water Conservation Efforts
25 %
50 %
75 %
74 %
Efficiency in Water Line Repair
24 %
50 %
74 %
72 %
Speed in Completing Water / Sewer Construction
23 %
45 %
68 %
64 %
0 % 50 % 100 %
Questions : Q14e . Overall , how do you rate the quality of products and services the Water Utilities Department provides Q14c . Whether or not you ’ ve had direct contact with the Water Utilities Department , please provide your op ( 4‐point scale , Excellent to Poor )
Base : Total respondents , excluding “ don ’ t know ” ( varies by statement )
Copyright © 2017 Decision Analyst