City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 23

City Library Services

Used Library Services in Past 12 Months
February 2016
February 2017
51 %
46 %
Excellent
Good
Previous Score ( Feb . 2016 )
Quality of Library Services
59 %
30 %
89 %
92 %
Library Facilities
54 %
35 %
89 %
88 %
Availability of Materials
47 %
34 %
81 %
86 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2017 Decision Analyst
Questions : Base :
Q12b . If you , or anyone in your household , have used a City Library over the past 12 months , what was the n Q13 . Now , thinking about services that the City Library provides , please rate each of the following . ( 4‐point Respondents who have used City Library Services in the past 12 months , excluding “ don ’ t know ” ( base varie