City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 21

Ambulance / Emergency Medical Services

Used Ambulance / Emergency Medical Services in Past 12 Months
February 2016
February 2017
10 %
11 %
Excellent
Good
Previous Score ( Feb . 2016 )
Quality of Service
76 %
20 %
96 %
88 %
Timeliness of Service
66 %
28 %
94 %*
74 %
0 % 50 % 100 %
Copyright © 2017 Decision Analyst
Questions : Q11ay . In the past 12 months , have you or anyone in your household used ambulance services or emergenc Q11b . Now , thinking about the ambulance services or emergency services that the City provides , please rat ( 4‐point scale , Excellent to Poor )
Base :
Respondents who have used Ambulance / Emergency Medical Services in the past 12 months , excluding “ don Statistical Note : An asterisk (*) indicates a significant difference between waves at or above the 95 % confidence level .