City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 20

Police Services

Contacted the Police Department for Services in Past 12 Months
February 2016
February 2017
47 %
49 %
Excellent
Good
Previous Score ( Feb . 2016 )
Quality of Service
44 %
31 %
75 %
78 %
Timeliness of Service
36 %
37 %
73 %
75 %
Overall Competence
49 %
31 %
80 %
80 %
Behavior and Attitude of Officers
48 %
27 %
75 %
81 %
Community Education Services
29 %
48 %
77 %
76 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2017 Decision Analyst
Questions : Q11c . If you have had contact with the Arlington Police Department over the past 12 months , what was the Q11d . Now , thinking about police services that the City provides , please rate each of the following . ( 4‐point Q11 . And thinking about any services and facilities that the City provides , please rate each of the following have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor )
Base : Respondents who have used Police Services in the past 12 months , excluding “ don ’ t know ” ( base varies )