City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 7

About Results
• Upon completion of data collection, the data were weighted by gender, age,
and district distribution to ensure a representation of the City’s population.
• For most ratings, residents rated Arlington or its services on a scale of
“excellent,” “good,” “fair,” or “poor.”
– “Don’t knows” have been excluded from percentages.
– Most charts will summarize the top-two-box positive ratings (“excellent”
or “good”).
• One way to interpret ratings is as follows:
– 85%+ positive: Not a lot of room for improvement
– 60-84% positive: Some room for improvement
– Less than 60% positive: Much room for improvement
• Results presented here are an overview.
– Detailed cross-tabulation tables are provided separately to allow deeper
analysis, if desired.
 For instance, results may be analyzed by different areas of the City or
by homeowners versus renters.
Copyright © 2015 Decision Analyst
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