City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 34

City Communication Channels Ratings Used Communication Channel in the Past 12 Months February 2014 February 2015 City Website 73% 69% Council Webcast 11 14 City TV Channels 20 25 Previous Score (Feb. 2014) 70% 49% 48% Question: Copyright © 2015 Decision Analyst Base: Statistical Note: Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months. (4-point scale, Excellent to Poor) Respondents who have used communication channels in the past 12 months, excluding “don’t know” (base varies) An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level. 34