City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 24

Code Compliance Used Code Compliance in Past 12 Months February 2014 February 2015 21% 20% Previous Score (Feb. 2014) 64% 59% Question: Copyright © 2015 Decision Analyst Base: Statistical Note: Q13a. If you have utilized Code Compliance over the past 12 months, what was the nature of the service? Q13b. Considering the services that Code Compliance provides, please rate each of the following. (4-point scale, Excellent to Poor) Respondents who have used Code Compliance in the past 12 months, excluding “don’t know” (base varies) An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level. 24