City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 73

Aware Of Communication Via Action Center
100
80
59
60
40
36
20
5
0
Aware Of Submission
Of Questions,
Complaints,
Comments, Or
Suggestions Via Action
Center
Not Aware
Don't Know
Question: Q23a “ Are you aware that you can submit a question, complaint, comment, or suggestion for
the City of Arlington through the Action Center, either online or by telephone? ”
Base: Total Respondents (n=598)
Note: This question asked beginning in 2013.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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