City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 72

Ratings Of City Council/Staff –
2-Wave Trend (Top-Two Box—Strongly/Somewhat Agree)
Dec. 2011
Dec. 2012
70
I get the answers I need when I visit
a City facility
70
65
I get answers I need when I call a
City facility
63
When I ask a City employee for
something, they either provide the
answer or find someone who can
67
65
When I ask the same question from
different City employees, I get the
same answer
52
53
0
20
40
60
Percent
80
100
Question: Q16b. “Based on your impression or experience, how much would you agree or disagree with the
following statements, using a scale of “strongly agree,” “somewhat agree,” “neither agree nor disagree,”
“somewhat disagree,” and “strongly disagree.”
Base: Total respondents, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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