City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 71

Ratings Of City Council/Staff
Strongly Agree
Somewhat Agree
I get the answers I need when I visit a
City facility 30 I get answers I need when I call a City
facility 29 33
When I ask a City employee for
something, they either provide the
answer or find someone who can 28 36
When I ask the same question from
different City employees, I get the same
answer
17
0
40
36
20
70
63
65
53
40
60
Percent
80
100
Question: Q16b. “Based on your impression or experience, how much would you agree or disagree with the
following statements, using a scale of “strongly agree,” “somewhat agree,” “neither agree nor disagree,”
“somewhat disagree,” and “strongly disagree.”
Base: Total respondents, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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