City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 65

Ratings Of Water Utilities Department By All Citizens –
2-Wave Trend (Top-Two Box—Strongly/Somewhat Agree)
Dec. 2011
Dec. 2012
88
Water treatment
services
88
83
Quality of drinking
water
85
82
Efficiency in water
line repair
78
Speed in
completing
water/sewer
construction
79
76
79
Water conservation
efforts
77
Overall quality of
products and
services
88
89
0
20
40
60
80
100
Percent
Question: Q14c. “Whether or not you’ve had direct contact with the Water Utilities Department, please provide your
opinion on the following.”
Q14e. “Overall, how do you rate the quality of products and services the Water Utilities Department
provides?”
Base: Total respondents, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2012.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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