City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 60

Overall Rating Of Customer Service Provided By City
2-Wave Trend
Dec. 2011
80
60
Dec. 2012
56
Top-Two Box
2011 (online) = 69%
2012 = 74%
52
40
25
20
17
19
18
7
6
0
Excellent
Good
Fair
Poor
Question: Q6. “Overall, how would you rate the level of customer service provided by City of Arlington
departments?”
Base: Total respondents, excluding “don’t know” (2011 n=452; 2012 n=534)
Note: This question asked beginning in 2005.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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