City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 55

Ratings Of Other City Services By Users –
2-Wave Trend (Top-Two Box—Excellent/Good) (Cont.)
Dec. 2011
Dec. 2012
67
Open Record
Request
70
60
Animal Services
70
68
Platting Service
65
65
Municipal Courts
Services
60
53
Graffiti Removal
59
46
Code Enforcement
53
New in FY 2013
Building Permits
53
53
Zoning Service
47
0
20
40
60
80
100
Percent
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t know” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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