City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 50

Code Compliance Used In Past 12 Months
2-Wave Trend
Dec. 2011
Dec. 2012
11
Animal shelter
6
Code complaint (to
report/respond to a
complaint)
11
17
2
Other
3
75
Have not used
77
0
20
40
60
80
100
Percent
Question: Q13a. “If you have utilized Code Compliance* over the past 12 months, what was the nature of the
service?” (Question wording change in 2012)
Base: Total Respondents (2011 n=537; 2012 n=598)
Note: This question asked beginning in 2010.
Deleted Housing assistance and Vital statics services from the list in 2013, and focused on “Code Compliance.”
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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