City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 5

EXECUTIVE SUMMARY
Key Year-Over-Year Improvements:
The City of Arlington appears to be becoming more business-friendly, as well as
more positively regarded as a good place to live and work. Below are some of
key improvements compared to last year.
Perceptions of the city’s finance and business environment appear to be
significantly improved, such as “Is financially stable,” “Is a great place to work,”
and “Is a great place to operate a business.”
Sense of safety in business areas (both during the day and night) has
significantly improved.
Overall rating of Arlington offering a “good” or “excellent” quality of life has
increased significantly.
Overall Rating And Perceptions Of Arlington
The perception of ―quality of life‖ within Arlington continues to be stably high
among residents, and they generally perceive the City of Arlington positively in
various aspects.
About eight out of ten Arlington residents (81%) rate the city moderately high as a
place to live. Compared to last year, the overall rating of Arlington offering a “good”
or “excellent” quality of life has increased significantly from 74% (rebounding to the
2010 level, 82%).
The city is perceived very highly for its cultural diversity (85% “strongly” or
“somewhat agree”), various housing options (82%), and financial stability (77%).
The top three most-cited reasons for living in Arlington continue to be Arlington’s
location (56%), convenience (46%), and affordable housing and property taxes
(35%).
Compared to last year, perceptions of the city’s finance and business environment
appear to be significantly improved, such as “Is financially stable,” “Is a great place
to work,” and “Is a great place to operate a business.”
Decision Analyst, Inc.
5