City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 49

Ratings Of Water Utilities Services By Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
88
Quality of
Services
86
89
Availability of
Services
88
87
Timeliness of
Services
88
0
20
40
60
80
100
Percent
Question: Q14b. “Now, thinking about water customer services that the City provides, please rate each of the
following.”
Base: Respondents who have used Water Customer Services in the past 12 months, excluding “don’t know” (Base
Varies)
Note: This question asked beginning in 2012.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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