City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 48

Ratings Of Water Utilities Services By Users
Excellent
Good
Quality of Services 36 Availability of
Services 38 50 88
Timeliness of
Services 37 51 88
0
50
20
40
60
86
80
100
Percent
Question: Q14b. “Now, thinking about water customer services that the City provides, please rate each of the
following.”
Base: Respondents who have used Water Customer Services in the past 12 months, excluding “don’t know” (Base
Varies)
Note: This question asked beginning in 2012.
Decision Analyst, Inc.
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