City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 47

Services Water Utilities Department Contacted For
In Past 12 Months
Dec. 2011
Dec. 2012
33
34
Online payment system
11
9
Assistance/Questions
Establish residential water service 6
5
Water line repair 5
3
Interactive phone payment system 4
5
2
1
Sewer assistance
0
0
Establish commercial/business water service
5
4
Other
53
53
Have not had contact
0
20
40
60
80
100
Percent
Question: Q14a. “During the past 12 months, if you have had contact with the Water Utilities Department, what was
the nature of the contact?”
Base: Total Respondents (2011 n=537; 2012 n=598)
Note: This question asked beginning in 2012.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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