City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 4

Respondents were screened to identify Arlington citizens and those who qualified were
invited to complete the survey. As extra security, participants had to enter their email
addresses or personal passwords before they could enter the survey. Interviews were
conducted for over 3 weeks from December 17, 2012 through January 9, 2013. As
the survey progressed, the data were transferred from the Internet server to Decision
Analyst’s internal computers, safe behind a protective “firewall.”
All respondents were aged 18 or over and live within Arlington city limits, excluding
Dalworthington Gardens and Pantego. Upon completion of data collection, to ensure a
representation of the city’s population, the data were weighted by gender, age, and
district distribution.
A copy of the questionnaire, along with further discussion of data-collection and data-
processing procedures, is presented in the Appendix.
USE OF DECISION ANALYST NAME
Prior written approval from Decision Analyst is required for the use of its name in
connection with any public release of research data, the substantiation of any
advertising claims, and/or the use of research data as evidence in any legal
proceedings or litigation.
Decision Analyst, Inc.
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