City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 36

Ratings Of Ambulance/Emergency Medical Services By Users
Excellent
Good
55
Quality of Service
Timeliness of
Service
22
66
0
20
77
13
40
60
79
80
100
Percent
Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City
provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used ambulance services/emergency medical services in the past 12 months,
excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
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