City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES ............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST NAME ............................................................................ 4
EXECUTIVE SUMMARY ................................................................................................. 5
DETAILED FINDINGS ................................................................................................... 10
Overall Rating And Perceptions Of Arlington ...................................................... 11
Neighborhoods ................................................................................................... 20
Ratings And Perceptions Of Specific Services And Facilities ............................. 30
Perceptions Of City's Communication Efforts ..................................................... 67
Fees And Taxes ................................................................................................. 75
Satisfaction With Quality Of Education ............................................................... 80
APPENDIX .................................................................................................................... 83
QUESTIONNAIRE......................................................................................................... 95
Decision Analyst
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