City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 92

Overall, it appears that residents believe the City is headed in the right direction. When asked for the overall direction for the City of Arlington, 72.7% said we are headed in the right direction and 11% said we were on the wrong track. Overall Direction for City of Arlington 90 80 82 80.6 74.6 72.7 70 60 50 40 30 20 20.8 13.5 12 11 FY 2010 FY 2011 FY 2012 10 0 FY 2008 Right Direction Wrong Track Conclusion/Recommendations Overall, the City is doing well but there are areas that need particular focus. Streets received low ratings when asked specifically, and the Council priority relating to Mobility and Transportation received the lowest ratings of all priorities the past two years. This indicates that streets and transportation need to continue to have direct focus in the immediate future. The areas receiving less than 60% on service ratings most likely need further evaluation. These areas include code enforcement (45.8%), zoning services (53.4%), graffiti removal (53.4%), Handitran (53.5%), and health inspections (54.7%). These areas were rated by residents who have used these services in the past 12 months. To reiterate, the change in methodology for the survey could be reason for some of the discrepancies between percentage differences over a trending period. Due to the methodology change, FY 2012 is now considered the ‘base year’ for future data trending and comparison. Overall, the survey was conducted successfully and provides the data we need to make informed decisions about our services. 11