City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 91

When residents were asked if they believe they were getting their money’s worth for their tax dollars, there
was a decrease in those who said yes and those who said no. Interestingly, 18.7% said they either didn’t know
or did not provide an answer.
Citizen Perception - Money's Worth for Tax
Dollars
100
80
76.8
74.6
74.4
67
64
60
Yes
40
28.1
22.2
20
No
22
19
17.3
0
FY 2007
FY 2008
FY 2010
FY 2011
FY 2012
When residents were asked for their perception for taxes and services received, fewer respondents than in
previous years said we should keep taxes and services about the same, while a significant amount said we
should raise taxes and services. 65.7% said we should keep them the same in FY 2012 compared to 77.3% in FY
2011 and 11.3% indicate we should raise them in FY 2012 compared to 5.8% in FY 2011.
Citizen Perception for Taxes and Services Received
100
90
80
70
60
50
40
30
20
10
0
13.5
77.3
74.5
69.3
65.7
8.9
13.5
FY 2008
Decrease taxes/services
9.7
7.3
FY 2010
11.9
5.8
FY 2011
Keep taxes/services
10
11.3
FY 2012
Raise taxes/services