City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 91

When residents were asked if they believe they were getting their money’s worth for their tax dollars, there was a decrease in those who said yes and those who said no. Interestingly, 18.7% said they either didn’t know or did not provide an answer. Citizen Perception - Money's Worth for Tax Dollars 100 80 76.8 74.6 74.4 67 64 60 Yes 40 28.1 22.2 20 No 22 19 17.3 0 FY 2007 FY 2008 FY 2010 FY 2011 FY 2012 When residents were asked for their perception for taxes and services received, fewer respondents than in previous years said we should keep taxes and services about the same, while a significant amount said we should raise taxes and services. 65.7% said we should keep them the same in FY 2012 compared to 77.3% in FY 2011 and 11.3% indicate we should raise them in FY 2012 compared to 5.8% in FY 2011. Citizen Perception for Taxes and Services Received 100 90 80 70 60 50 40 30 20 10 0 13.5 77.3 74.5 69.3 65.7 8.9 13.5 FY 2008 Decrease taxes/services 9.7 7.3 FY 2010 11.9 5.8 FY 2011 Keep taxes/services 10 11.3 FY 2012 Raise taxes/services